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The biggest cost of starting or maintaining a dot-com business is not
the technology, not start-up money, not e-commerce real estate:
it's human capital. Toward that end, CARDnet Corporation offers
24/7 network monitoring, management service to e-businesses retaining
companies. We deal in acquirer, processor relationships previously
developed or originate those relationships for our client, including
payment application development.
Once our client is in place and a VPN connection with the customer
is established, the company will monitor e-payment, electronic
payments activity at the customer site remotely, watching for
trouble before it happens and automating the alert process to
ensure proper corrective action is taken. We have our own problem
resolution center dealing with payment products, acquirer and
processor, and will make sure the [problem report] escalation
procedure is automated.
Initial fees and cost for these services will likely run from
$350.00 per hour depending on level of consulting service required,
the company said, comparing its fees to what is typical of major
accounting or legal firms in New York City, Las Angeles, and Washington,
DC. A customer requiring consulting work and constant support
will pay more. The alternative -- staffing up internally (if such
experienced staff can be hired) to watch the network around the
clock -- is prohibitively expensive. We deal in a number of areas
including e-business, internet e-commerce, internet merchant solutions,
e-payment, electronic payments, payment products, retail payments,
mobile e-services, and payment application development for specialized
applications.
There are some companies already in the business of watching
and monitoring third-party web site performance, but many of them
come at it from the enterprise point of view. We feel customers
will appreciate dealing with veterans of e-business implementation
and support battles. The company has its own architecture for
outsourcing the processes for handling issues. Customer companies
continue to run their own internal data centers or contract with
other service providers.
Payment applications and issues with payment services can be
unique. Don't leave the control of these issues to others.
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